Quality Assurance

We are certified to ISO 9001:2015 and the translation services standard ISO 17100:2015. To view our quality policy please click here.

Efficient and Reliable Processes

The objective is to combine people and technology to produce the most efficient workflow, whilst maintaining top quality translation. Efficiency in our office operations means we can respond to your requirements fast and can provide more cost-effective solutions for you.

However, every project is different. Our approach is to think carefully about all aspects of the workflow required before commencing and subdivide the project into manageable steps, which can then be delegated to the right people and managed with the best technology for the job.

Qualified and Professional Team

Although computer technology can be utilised to speed up or fully automate workflows, translation – particularly of business-critical content – still requires a high level of human involvement!

This means our quality and service is all about our people. We devote considerable resources to translator recruitment and training our office staff, based in Nottingham, East Midlands.

Similarly, many of our translators have been providing us with excellent translations for many years. New recruits, who have to have at least 3 years’ experience of freelance translation, are carefully selected and then trialled over a period of six months before they’re finally invited to join our team.

Confidentiality and Security

Maintaining client confidentiality is a central priority within all our client relationships. All client data is securely stored, maintained and regularly backed up on UK-based secure servers.

To request a copy of our confidentiality policy contact office@astls.co.uk